Returns and complaints

§ 1

1. If the customer is a consumer, then he/she has the right to withdraw from the contract of Sale concluded with the seller, without stating any reasons, within 14 days. The time limit for withdrawal expires within 14 days of receiving the item or within 14 days from the day a third party indicated by the customer, other than the carrier, receives the item. If the subject of the contract is more than one item each delivered separately, this deadline expires within 14 days of the customer’s receipt of the last item or within 14 days of a third party’s, other than the carrier, receipt of the last item.

2. The customer should inform the seller of his decision to withdraw from the contract by means of a clear statement (for example, filed in writing by mail or e-mail to the seller’s address given in the order in paragraph 1 (a) of the Regulations.

3. The customer may use the model withdrawal form, which is stated here, but this is not obligatory.

4. In order to retain the terms of withdrawal, the customer must send information concerning the withdrawal before the 14-day expiry period.

5. In the event of withdrawal from the contract, the seller shall reimburse all received payments immediately and in any case no later than within 14 days of receiving the customer’s statement. The seller will reimburse the payment using the same payment method as the customer used in the original transaction, unless the customer has expressly agreed to another solution; In any case the customer will not incur any fees in connection with this refund.

6. The seller may withhold payment until the item is received or until proof of sending the parcel with the returned goods is delivered, whichever occurs first.

7. The customer should return the item to the seller promptly, and in any case no later than within 14 days of informing about the withdrawal from the contract. The deadline is retained if the customer sends the item before the expiry of the 14-day deadline.

8. The customer covers the costs of returning the goods.

9. The customer is responsible for reducing the value of things resulting from the use of it in a way other than necessary to ascertain the nature, characteristics and functioning of the goods.

§ 2
1. The Seller informs that he is obliged to deliver the goods free of defects.

2. Complaints may be submitted in writing to the Seller’s address given in the provision of § 1 point (a) or to the e-mail address indicated there.

3. The complaint must include the customer details, the order number (or other information which can help us to identify the order) and a description of the event leading to the complaint.

4. Please allow 14 days for the Complaints to be processed by the seller.